Pro (Perpetual futures)

Deposit / Withdraw

Deposit not showing

If you've seen that your deposit has processed on chain (by checking https://layerzeroscan.com/) but its not yet reflected try the following:

First of all, find devTool -> application -> local storage -> http://dex.woo.org/ -> right click -> clear, and check again.

If it still doesn’t work. It may be an issue regarding your network speeds. Please check the lower-right corner of trading page where there’s a network icon, and if it’s not a green color then please disable any VPN you may have active. Else try to connect through a more stable network.

What's the difference between bridgeless deposit and cross chain deposit?

WOOFi Pro currently only support native deposit of USDC on Arbitrum. But you can also deposit with assets on other chains by leveraging the composability of WOOFi's cross chain swap.

When using any asset other than USDC on Arbitrum, the asset will be swap and/or bridged via WOOFi swap and there will be swap fee and additional gas fee for cross chain messaging.

If you want to avoid additional fee, please deposit with native USDC on Arbitrum in a bridgeless manner.

Why was I charged more than I sent?

Performing cross-chain transaction requires you to pay an additional amount of gas tokens on the source chain in order to cover the gas fees required to conduct operations (e.g. swap asset and deposit) on the destination chain. Depending on the chain, congestion, and any other variables that may increase gas prices (these are not set by WOOFi) the amount required will vary.

We include the exact amount of additional gas tokens charged in our confirmation window when submitting a cross chain deposit. These are paid directly to Stargate/Layerzero, therefore we are not in control and are unable to refund. Please make sure that you understand this and have an appropriate amount of funds available to avoid any failed transactions.

I submitted a cross chain deposit but I have not received the tokens yet

Once you submit a cross chain deposit, you will be able to see the status of your deposit via the transaction link on the swap confirming pop-up.

Typically it only takes a few minutes to complete a transaction. However, transactions CAN take longer in certain circumstances. This is completely reliant on how much congestion is being placed onto the Layerzero network. Transactions from Polygon may also take slightly longer (~20mins without congestion) due to fundamentally different settings on Layerzero and the way the chain interacts.

How do I check the status of my swap?

Clicking 'View status' will take you to layerzero/scan explorer revealing the status of your swap.

• PENDING - Your transaction is still being processed and has not been finalized.

• DELIVERED - Your transaction has been delivered to the destination chain.

If you have modified the gas amount for your swap, then your transaction will only be processed once gas fees reach the level you input.

If a cross-chain deposit fails, how can I retrieve my funds?

If a cross-chain deposit fails, we will refund your funds to your address. If the failure occurs before the completion of the bridge, the funds will be returned to the chain from which you initiated the transaction. If the failure happens after the bridge is completed, the funds will be returned to the same address on your target chain.

Please note the refund could be in another assets, typically it will be refunded with the assets used in the bridging process, such as stablecoins or ETH.

Why am I being quoted too much on gas prices?

If you’re sure that the gas fees displayed are not just because of congestion on the chain, then it is likely that this is because of an RPC issue in your wallet provider. These also happen on certain wallets when switching chains.

To fix this problem, head to https://chainlist.org/ and follow the steps there to change the RPC on the chain that you are trying to use.

Once done, refresh our site and try again

If the above doesn't work, it might be because you simply don't have enough gas for the crosschain transaction, try having at least $8 (mainnet might require much more) and then see if the gas prices show more reasonably.